Questions to ask an auto repair shop before you book

Is there a diagnostic fee? Ask what it costs and whether it's applied to the repair.

Will you call before doing extra work? Ask the shop to get your OK before going beyond the quote.

What parts do you use? New, used or rebuilt parts carry different prices and warranties.

Is the work guaranteed? Ask how long and get it on the invoice.

Can I see the old parts? Many shops are happy to show what they replaced.